
HowToPay and KYC Requirements
As HowToPay continues to improve and develop its services it
is necessary for us to meet the new global standards for Financial and Payments
businesses. Just like the Banks it’s a legal requirement that we identify each and every
customer. Should we fail to do this it would bring unnecessary risks to our
entire business including fines.
In short HowToPay is now required to identify every account
holder and have a copy of a government issued ID as proof. We are unable to accept payments from any customer
unwilling to supply KYC/ID information .
Q. What is KYC?
KYC is "Know Your Customer". This enables banks and financial
related companies to know who their customers to serve them better and manage possible fraud and or Money Laundering. This also assists to identify the Age of Clients and confirm they are of legal age to use the services and be able to consent to the terms and conditions.
Q. What is AML?
AML is "Anti Money Laundering". Financial Services providers are required to identify clients and the destination of any funds to meet AML Requirements.
Q. Why KYC?
To establish the identity of the client. This means
identifying every customer and verifying their identity by using reliable,
independent source documents, data or information. For individuals, we need
official identification documents to verify the identity of our customer and
proof of address. This will be required for all persons listed on the account.
For non-individuals, HowToPay must obtain additional
identification data to:
- verify
the legal status of the legal person/ entity (Company Documents)
- verify
identity of the authorized signatories and (Government issued ID)
- verify
identity of the Beneficial owners/ controllers of the account (Who owns
the company/shares)
To ensure that sufficient information is obtained on the
nature of employment / business that the customer does / expects to undertake
and the purpose of the account
Q. Are KYC requirements new?
No, KYC requirements have always been an industry standard. Banks and
financial service providers have been taking KYC (Identification documents)
documents in accordance with the guidelines issued by governments from time to
time. This requirement has now been extended to Corporations like HowToPay that
handle Payments and Financial services.
Q. Is KYC mandatory?
Yes. It is a regulatory and legal requirement. Regulatory:
In terms of the guidelines issued by the industry and Financial regulators in
each country. All banks and financial providers are required to have in place a
comprehensive policy framework covering KYC Standards and AML (Anti Money
Laundering) measures.
Q. When does KYC apply?
It is current regulation and as such our staff will contact
all clients to assist in updating your records in our system to ensure
compliance.
Q. Who is my contact point at HowToPay for KYC purposes?
Your contact point in HowToPay will be the Relationship
Manager or the officer who opens your account and who is in touch with you for
your transactions. Any other staff in Customer Service listed in the contact
page of our website can also assist. Visit www.howtopay.com
or Email support@howtopay.com
Q. What will happen if I do not provide the required KYC
information / documents to HowToPay?
HowToPay will be forced to close the account and any credits
would be forfeited. Should you provide the required information the account may
be reopened and credits restored at the sole discretion of HowToPay.
Q. How can I supply the information?
Simply email support@howtopay.com
with
your account information.
Include a copy of Government Issued Photo ID i.e. Passport / Driving Licence as well as proof of address. Two separate documents are required for each part of the process, this means that if you use your Driving Licence as your Photo ID it cannot be used as proof of address also, for this we will require a bank statement, credit card statement, or utility bill (Phone, Internet, Water or Power) in your name and not more than 3 months old.
Q. Is my information safe?
Yes, we don’t keep your information in paper format and it’s not made available to third parties. We will only release information to comply with a legal request formally in writing from a Government agency or Police. We will not make this information available to any other person.
If you have any other questions please contact our Call
Center or Staff online for further assistance at support@howtopay.com.
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