
Privacy Policy
Use of Information and the Privacy ACT 1988
HowToPay is committed to keeping all personal details supplied to HowToPay strictly confidential as per the provisions of the Privacy Act, 1988, the Telecommunications Act, 1997 and any other applicable act or mandatory code of practice.
Types of Information Held About You:
HowToPay
may hold the following information about you as a result of an application for
service and or use of our services:
- Name,
Business Name, Address and Postal Address.
- Date
Of Birth.
- A.B.N./A.C.N.
- Account
numbers and previous provider account numbers.
- Credit
Card or Direct Debit details from financial payment which have occurred or
are scheduled to occur in the future.
·
HowToPay Invoices
- Information
obtained from credit checks performed using Veda Advantage.
- Financial
Transactions including payments, refunds and credits.
·
Customer Notes of
conversations held with HowToPay staff members
- Event
notes of particular key occurrences in your account or services.
- Records
of service usage including calls, data usage and dis/connection.
- Application
forms, emails and faxes received from you as a customer.
Use of your Information
The information provided by a customer as result of an
application or sales enquiry for the following:
- Establish
your identity and assess applications to set up an account with HowToPay
- Provisioning
or connection of services with third party suppliers
- Credit
check with Veda Advantage
- Customer
service
- Billing
for services rendered
- Collection
of accounts payable
- Fault
finding/rectification of your services
- Dispute
Resolution
- Forwarded
to the Telecommunications Industry Ombudsman for the purposes of dispute
resolution
- Generating
reports for product analysis and trends within HowToPay for internal use only
- Internal
Marketing purposes
- Managing
our risk exposure and help identify and investigate illegal activity
- Comply
with our legal obligations and assist government and law enforcement
agencies or regulators
Access to your Information
- Your
account information can only be accessed by the authorised representative
who was listed on the original HowToPay account application form or any
other party listed as an alternate contact on the account.
- All
account enquiries will require a four point ID check before any
information will be provided.
- Access
to your information can not be gained by any other party including direct
relatives such as husband/wife and son/daughter without the account
holder's express permission.
- The
account holder must give written/verbal permission for additional contacts
to gain access to a customer account.
- Access
to your account may also be given where a signed “Appoint
An Authorised Representative”form has been
assigned by an authorised account contact.
Types of Information Held About You:
Under other certain circumstances your information may also be
disclosed in the following ways:
- Integrated
Public Number Database (IPND). Information on all fixed wire services are
disclosed to the IPND directory including the name, address and service
number. This also applies to all service numbers including silent numbers.
This information is passed to law enforcement agencies and emergency service organisations. Silent numbers are not passed to directory listings but are passed to law enforcement agencies and emergency service organisations. - disclosures
to law enforcement agencies for purposes relating to the enforcement of
criminal and other laws;
- uses
or disclosures in accordance with orders made by a court or if required or
authorised by law; or
- uses
or disclosures to lessen or prevent serious threats to an individual's
life, health or safety, or to public health or safety.
- Deliveries:
contact details including name, address and phone number on a
package/delivery label of an article sent to your premises.
Direct Marketing
- HowToPay
will always keep your information secure from external parties
- Your
information will not be provided to any other external organization for
marketing purposes. You will be our customer and we would like to keep it
that way.
- HowToPay
does not sell it’s data.
- Your
information will not be sold to for the purposes of marketing to companies
which are not related to HowToPay.
- HowToPay
may use your details to inform you of other products, services, specials
and packages as they become available.
- HowToPay
also complies with all aspects of
the SPAM Act.
Sharing Outside of Australia
- We
run our business in Australia and overseas including Thailand, Philippines
and Hong Kong. We may need to share some of your information with
organisations outside of Australia.
- Information
shared will be used solely for the purpose of providing customer service,
collections and inform you of products, services, specials and packages as
they become available.
- We
take steps to ensure that all our service providers agree to protect the
privacy and security of your personal information, and use it only for the
purpose for which it is disclosed.
Credit Reporting
- HowToPay
may choose to access information about you from a credit reporting agency
such as Veda Advantage.
- This
information is gathered from the details provided on your account
application form.
- Information
gathered is used solely for the purpose of:
·
assessing your credit worthiness for an application.
·
notifying of a default in account payment.
Website Security
HowToPay provides a very complex website with a large range of
self help tools and online forms. This website may require you to do the
following:
- browse
existing HowToPay account
- online
credit card payments
- account
set-up
- adds,
moves and changes information for existing services
- additional
service sign up forms
-
01/20/2021 81
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01/16/2021 55
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01/16/2021 53
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01/14/2021 107
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11/01/2020 82
-
01/13/2018 893
-
07/02/2018 657
-
05/10/2018 449
-
12/28/2017 438
-
12/15/2017 305
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